As with schools, it is usually best to start by talking to the person closest to the problem and then their manager. If you have a complaint that can’t be sorted out face to face, by letter or phone call with the person concerned, you can go through the council’s own complaints procedure.
Contact your council’s Customer Feedback team and they can guide you through the process, or fill in a Complaints, Comments and Compliments form online or a paper copy from any council office.
Give feedback on Brighton & Hove City Council services
Give feedback on East Sussex County Council services for children and for adults
Each council has their own complaints procedure, which may differ according to whether the service is provided by them or a private contractor, but it will always begin with a local manager investigating your concern. If your problem can’t be resolved at this level, your elected council member, your MP and the Local Government Ombudsman can also be approached, the latter only after you have used the local complaints process.