The Amaze helpline is a one stop shop on anything to do with children and young people aged 0 to 25 with special educational needs and disabilities in Brighton and Hove and East Sussex.
Helpline Opening Hours
Monday to Friday 9.30am to 2.30pm
Afternoon or evening call backs can also be arranged, if you are not able to speak to us during these hours.
You can also email the helpline or leave a voicemail message at any time.
What happens when you call us?
If you or someone you know needs helpline advice in another language, we may be able to arrange an appointment with a helpline adviser and an interpreter from the Sussex Interpreting Service.
The helpline is part of Amaze’s role as the Information Advice and Support Service (IASS) for Brighton and Hove and East Sussex. Every local authority has to make sure parents carers and children and young people with SEN and disabilities have access to impartial information, advice and support on issues to do with SEN and disability including education, health and social care. Brighton & Hove City Council and East Sussex County Council fund Amaze to provide this service in the city.
Referrals by professionals
We are delighted when teachers, social workers, health visitors and other people who work with families encourage parents and young people to use Amaze. Many find it helpful that Amaze can spend more time listening and explaining things to a parent or young person. We can support parents and young people through the EHC planning process, and help them think through decisions e.g. about placement.
It’s usually best if parents or young people make contact with us themselves. If you think we could be of help to a parent or young person please give them the Helpline number. If you know they will have difficulty calling us directly, please get in touch so we can work out an alternative.
A word about getting through
Our helpline is very well used and is often busy. We know this can be frustrating if you are trying to reach us. Please leave a message on the voicemail. We pick up messages regularly and respond to every message in date order. Messages left on the answering machine outside helpline hours will be picked up during the next helpline session. We will do our best to get back to you as soon as possible and usually this will be on the next working day.
You can help us by leaving a really clear message with your name and contact details. If you don’t hear from us within a couple of days do call again. We may have tried you and not caught you in or we may not have heard your number clearly.
E-mailing the Helpline
You can also get a message to our helpline advisers by emailing firstname.lastname@example.org (for Brighton and Hove) or email@example.com for East Sussex. This is ideal for simple things like booking on a course. We can’t offer detailed advice by email, so for this it is better to ring unless you have difficulty using the telephone.
Other sources of advice
Check out our Advice for Parents section for detailed information about lots of topics including education, benefits, health, leisure and social services. If you can’t find what you need on this site, a good national organisation to try is Contact a Family.