The Amaze helpline is a one stop shop on anything to do with children and young people aged 0 to 25 with special educational needs and disabilities, for parents and carers and young people in Brighton and Hove.
Helpline Opening Hours
Monday to Friday 9.30am to 2pm and Wednesday to 4pm
Afternoon or evening call backs can also be arranged, if you are not able to speak to us during these hours.
You can also email us on firstname.lastname@example.org or leave a voicemail message at any time.
What happens when you call us?
If you or someone you know needs helpline advice in another language, we may be able to arrange an appointment with a helpline adviser and an interpreter from the Sussex Interpreting Service.
The helpline is part of Amaze’s role as the Information Advice and Support Service (IASS) for the city. Every local authority has to make sure parents carers and children and young people with SEN and disabilities have access to impartial information, advice and support on issues to do with SEN and disability including education, health and social care. Brighton & Hove City Council funds Amaze to provide this service in the city.
A word about getting through
Our helpline is very well used and is often busy. We know this can be frustrating if you are trying to reach us. Please leave a message on the voicemail. We pick up messages regularly and respond to every message in date order. Messages left on the answering machine outside helpline hours will be picked up during the next helpline session. We will do our best to get back to you as soon as possible and usually this will be on the next working day.
You can help us by leaving a really clear message with your name and contact details. If you don’t hear from us within a couple of days do call again. We may have tried you and not caught you in or we may not have heard your number clearly.
E-mailing the Helpline
You can also get a message to our helpline advisers by emailing email@example.com and this is ideal for simple things like booking on a course. We can’t offer detailed advice by email, so for this it is better to ring unless you have difficulty using the telephone.
Other sources of advice
Check out our Advice for Parents section for detailed information about lots of topics including education, benefits, health, leisure and social services. If you can’t find what you need on this site, a good national organisation to try is Contact a Family.